Conflict is inevitable but how leaders respond to it makes all the difference. Join conflict resolution expert Penny Tremblay for an engaging and interactive webinar where you’ll learn the five most common mistakes leaders make when conflict arises and practical strategies to avoid them. Through real-life examples, you’ll explore how different generations manage conflict, strengthen your active listening skills, and better understand your own conflict behaviours using a practical self-reflection worksheet.

This 60-minute session includes a 40-minute presentation followed by a 20-minute interactive breakout discussion, giving participants the opportunity to apply the concepts to real-world scenarios. Whether you lead a team, run your own business, or work closely with clients, you’ll leave with practical tools to build healthier workplace relationships and navigate challenging conversations with greater confidence.